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Services – fair services on equal terms throughout the entire process
Every company and every manufacturing process is unique. We work with our customers on the same terms, and always persevere until we have found the desired solution. We are interested in long-term business relationships.
We support you in every step of the decision-making process and make it as simple as possible for you. And even after purchasing is complete, we continue to provide support and training. On site, remotely via PC or also through our partners. If there is ever a problem, we are also here for you!
we think in cutting solutions.
Support- and service
We offer extensive maintenance and support services. Because every customer is unique. We also have the right package for your requirements.
Completely individual. If required, these services are available day and night - including adherence to essential maintenance intervals.
Maintenance & service
We offer our maintenance and service agreements with varying coverage - fully tailored to your requirements.
If no maintenance is available in-house, we provide you with maintenance from our experts. Ensured by means of a maintenance agreement. Either preventative maintenance or emergency servicing. Do you not have any maintenance staff in-house? Then our experts can take over maintenance for you!
We think in cutting solutions.
Prioritised support
Prioritised support
If required, we also offer prioritised support. This means we ensure that you can reach us easily during and after official opening hours. Contact is not via a hotline - but direct. This service also includes a reduced response time where servicing is required.
Save money on expensive repair work and ensure the safety of your employees. Conclude a maintenance and service agreement with us!
We think in cutting solutions.
Get in touch
Get more information: Service/Maintenance brochure
Spare parts
Spare parts
expert customers can place spare parts orders for their expert machines here. This gives you the certainty of genuine parts.
We think in cutting solutions.
Spare part enquiry
Further information
You can reach us by telephone during our opening hours:
Monday to Thursday 08:00 - 17:00
Friday 08:00 - 16:30
Service agreement customers by arrangement
You can also send us an email. Please describe your problem and provide us with a telephone number so that we can reach you quickly.
Cutting test enquiry
Cutting test
You send your material to us - we take the time and carry out a free cutting test. This way you can see whether the cutting result meets your expectations, which cutting system delivers the optimum result - before you take the next step.
Of course, the cutting test is free of charge and without any obligation for you. We cut the materials according to your specifications. Together with the materials, you receive a thorough analysis consisting of the parameters used, the cutting duration, the cutting system used and possible optimisation potential. A matter of honour.
Cutting test enquiry
Workshop
Workshop
Optimize data, processes and workflows and make them more efficient. Together with you, we check which solutions there are for your task. Digitizing, scanning, nesting, cutting - every adjusting screw is important.
Consulting & training
Consulting & training
Surprisingly, the right consulting is often underestimated. Sometimes you can't see the forest for the trees and need orientation. We help you to make the right decisions. An analysis helps.
If the right people exchange information - decision-makers, operators and developers, designers - requirements and possibilities can be optimally coordinated. The result is not always what you wanted - but what is feasible and the result is better!
The user-oriented training is a fundamental component of a successful utilization of the machine and the appropriate use of software.
We train at your site. Or remotely in front of the PC - completely according to your needs and requirements.
Test cuts
Water jet or CNC cutter - which cutting system is suitable for your application? You provide the material samples - we carry out test cuts free of charge.
